Last Updated April 9, 2011I'm afraid to say, due to recent abuses against this website by a few select unscrupulous customers, effective immediately, our shipping and return policies have changed and will be strictly adhered to. Please note that the policies of this website are clearly disclosed and can be accessed from any page of the website.
100% Satisfaction GuaranteeWe guarantee 100% satisfaction on all purchases. We take pride in the quality of our products and take all measures to assure orders are packaged and shipped in good condition. However, If you're not completely satisfied with a product you purchased from us, please let us know.
Return PolicyYou may return eligible items for a full refund (see exceptions below) minus any shipping charges within 15 days of the receipt date. All returns must be in original packaging and in retail condition. Items that have been removed from their original packaging may be denied a refund if not in retail condition, or subject to a 20% restocking fee. Defective merchandise may be exchanged for the same item. All returned products must accompany a RA# (Return Authorization). Any returns without an authorization number will be refused and / or shipped back at customers expense. To obtain an RA#, please contact firstname.lastname@example.org.
Please include the following information in your email:
- The full name of purchaser (for example, Jane Doe).
- The order id number.
- A brief product description, and the condition of the product.
- The reason for returning the product.
Specialty Items and Exceptions to Return Policy:
Some specialty items are subject to exceptions to our return policy.
- Bedding: All bedding products including, but not limited to, quilts, shams, bedskirts, throw pillows and associated rugs, draperies and valances are considered special order and/or hand-made to order items. Because of this, they are not returnable for any reason and all sales are final. We understand that sometimes colors are difficult to determine on your monitor and so, customers are welcome to request a swatch of any particular pattern at no charge. In the event that a swatch of an exact pattern is not available, a similar color one may be sent (many patterns feature the same colors with different design and will coordinate perfectly with each other). Sizes and dimension are listed on most products and it is the customer's responsibility to ask any questions prior to ordering. We are always happy to help. To request a swatch, please email email@example.com. Please include the pattern name that you would like along with your name and shipping address.
- Surfboard Furniture and Home Accents: These items are hand-made to order and are thus, not returnable.
- Custom Items: Some items are customizable as to color, embroidery, etc. These items are "all sales final" and cannot be canceled or returned once ordered.
- Clearance and Sale Items: All marked down items are considered "all sales final", no returns. These are clearance items and will not be re-stocked.
Defective or Damaged Goods ReturnNo returns due to defective or damaged goods can be authorized if you have been in receipt of the item(s) more than (1) business day or 24 hours from delivery. Freight company delivery records will be utilized to determine date and time of receipt. For all damages call 561-791-6396. If you reach voice mail, leave a detailed message with the time you called, your name, item damaged and description and a phone number where you can be reached. Follow up with an email to firstname.lastname@example.org and attach photos. Keep all original packaging.
Order CancellationIf you wish to cancel your order before it has shipped, you may do so within 3 days by emailing email@example.com. Please include your name and order number in any correspondence. All money will be refunded to your credit card or paypal account, including shipping charges and applicable sales tax. After 3 days, you will be refunded the total amount less a 20% restocking fee. Specialty items (see above) must be canceled within 1 business day or will be subject to 20% restock fee.
Shipping and HandlingStock Items:
Items in stock usually ship within 1-4 business days from the time your order was processed (except where noted). We try to ship items as soon as possible after ordering, but if an item absolutely needs to be delivered by a certain date, please inquire about estimated ship time before placing your order.
Some specialty items take longer to ship than stock items.
- Bedding: All bedding products and accessories (pillows, valances, some rugs, etc.) generally take at least 3-4 weeks to be shipped. Each of these items also states this on their product info page. Please do not select expedited shipping on these items and expect them to arrive immediately. Occasionally, some bedding items may experience a backorder longer than the standard 3-4 weeks. If this happens, we will ship everything else and send the backordered item(s) as soon as possible.
- Surfboard Furniture: Because all of the surfboard furniture is hand-made to order, standard shipping time is 2-4 weeks. This is also stated on the product info page.
- Other: There are a few other individual items that may require a longer ship time. Please read product info pages carefully.