Shipping & Returns

100% Satisfaction Guarantee

We guarantee 100% satisfaction on all purchases. We take pride in the quality of our products and take all measures to assure orders are packaged and shipped in good condition. However, If you're not completely satisfied with a product you purchased from us, please let us know.

Return Policy

You may return items for a full refund minus any shipping charges within 15 days of the receipt date. All returns must be in original packaging and in retail condition. Items that have been removed from their original packaging may be denied a refund if not in retail condition, or subject to a 15% restocking fee. Defective merchandise may be exchanged for the same item. All returned products must accompany a RA# (Return Authorization). To obtain an RA#, please contact customerservice@oceanstyles.com.

Please include the following information in your email:

• The full name of purchaser (for example, Jane Doe).
• The order id number.
• A brief product description, and the condition of the product.
• The reason for returning the product.

Once you have received your RA#, ship the product back to us. All returned packages must have the RA# clearly written on the outside of box. All return shipping charges must be prepaid by customer. We cannot accept C.O.D. deliveries. If possible, please use a shipping company, such as UPS or FedEx, which can track packages. If it's more convenient, you may ship packages using USPS (Postal Service). We are not responsible for lost or stolen merchandise. When your return has been received and processed, we will credit your account via PayPal within 5-7 days for the amount of your purchase, less shipping, handling, any applicable tariffs and taxes, and a 15% restocking fee (certain items only).

Shipping and Handling

Stock Items:
Items in stock usually ship within 1-4 business days from the time your order was processed (except where noted). We try to ship items as soon as possible after ordering, but if an item absolutely needs to be delivered by a certain date, please inquire about estimated ship time before placing your order.

Specialty Items:
Some specialty items take longer to ship than stock items.

• Bedding: All bedding products and accessories (pillows, valances, some rugs, etc.) take around 3-4 weeks to be shipped. Each of these items also states this on their product info page. Occasionally, some bedding items may experience a backorder longer than the standard 3-4 weeks. If this happens, we will ship everything else and send the backordered item(s) as soon as possible.
• Surfboard Furniture: Because all of the surfboard furniture is hand-made to order, standard shipping time is 2-4 weeks. This is also stated on the product info page.
  
• Ceiling Fans: The ceiling fans are individually hand-painted, so please allow 2-4 weeks for these items to ship.
• Other: There are a few other individual items that may require a longer ship time. Please read product info pages carefully.

We always ship orders as soon as possible, often the same day. If you have concerns, please don't hesitate to contact me at customerservice@oceanstyles.com.

Drop Shipped Items

Some items are drop shipped directly from the manufacturer. In these cases, we always place your order with the manufacturer immediately upon receipt. Unfortunately, we cannot control shipping date in these instances. Also, some items may arrive via a different carrier than selected (i.e. FedEx). Each manufacturer uses their own preferred shipping method.

Backordered Items:

We do our best to have most items in stock, but occasionally items will be backordered. If your order contains items that are backordered for more than a week then we'll email/call to inform you about the delivery status. If the back ordered items are expected to take more than a week, then we will ship other items on your order as a partial shipment and your backordered items will ship out as soon as they arrive.